UNICO 20☈7° is located in Riviera Maya (located between Playa Del Carmen and Tulum) on the eastern side of Mexico, about an hour drive from the Cancun International Airport.
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Please, receive our warmest regards from The Excellence Collection.This review has been requested by SO many of you, so my apologies for being a little delayed! I like to write these reviews when I’m just off my trip, but with our new house closing just DAYS after we returned, we’ve been in full renovation mode the last month! I had so many of you reach out and say you’ve either already booked a trip to UNICO 20☈7° or were now thinking about it, so I’m here to share my full (non-sponsored) review of the resort! As I mentioned in my Baha Mar review last spring, Raj and I always take a big tropical trip around February/March of each year - and Raj is in charge of planning! We decided to do our trip a little early this year (just knowing we would be insanely busy with the new house in the spring), so we jetted off with some of our friends for New Year’s Eve to sunny Mexico! We stayed at Valentin Imperial for half the week and when our friends left to return to work, we stayed behind, moved resorts, and waited on pins and needles to hear if our house was closing! Raj ended up choosing UNICO 20☈7° after seeing it as a “deal of the day” on Hotel Tonight and booked an additional 4 nights there… BEST MOVE EVER! It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. We are sorry to read that there was not enough nightly life, although we would like to mention that The Excellence Collection tries to do its best to create a relaxing atmosphere perfect for vacationers of all kinds those who like some action, and those who prefer the tranquillity and relaxation a more low-key vacation provides. We can assure you that every constructive feedback you have shared with us has been taken very seriously by our team in order to keep the standards expected by our guests on the highest level, ensuring your satisfaction. We are very sorry to read that we did not meet your expectations, and we would like to apologize for not being able to transfer the Excellence standards which we are characterized for. Please, receive our warmest regards from The Excellence Collection.ĭear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to bring your discontent to our attention. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. We strive to make every stay, as close to perfection as possible and we will continue working hard to provide the best vacation experience ever. We are sorry to read that everything was great except for the seaweed, seaweed is a natural occurrence along all coastal destinations and not specific to our resort, in spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We are delighted to hear from you that overall, you had such a great time with us and we were able to meet your expectations.
Please, receive our warmest regards from The Excellence Collection.ĭear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We look forward to welcoming you back soon and having another opportunity to pamper you with our outstanding bespoke service for an intimate couples-only getaway in Beloved Hotels, Mexico or an adult only vacation at any of our five elegant Excellence Resorts properties in Mexico, Dominican Republic, and Jamaica or a blissful escape for all ages at Finest Resorts in Mexico and the Dominican Republic. At Excellence Riviera Cancun, just as all The Excellence Collection Resorts, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.
We are very pleased to read that we were able to blow you away in all aspects which are taken care of.
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